Privacy policy

Last Updated: 11 September 2026


At Findurdealz, we respect your privacy and are committed to handling your personal information responsibly.


This Privacy Policy explains how Findurdealz collects, uses, stores and shares information when you visit our website, browse our products, place an order, contact us, or otherwise interact with our services.


Findurdealz operates its online store using Shopify, which provides the technology and infrastructure that enables us to operate our online store and process customer transactions. Shopify may process personal information on our behalf or in connection with its own services.


By using our website or purchasing from us, you agree to the practices described in this Privacy Policy, to the extent permitted by applicable law.


1. Information We Collect

We collect only the information reasonably necessary to operate our store, process orders, provide customer support, and improve our services.


Depending on how you interact with Findurdealz, this may include:


  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping/delivery address

  • Order and product information

  • Information you provide when submitting a review or enquiry, where such features are available

  • Order and transaction information


When you place an order, we may collect information relating to:


  • Order value

  • Delivery details

  • Payment status

  • Products purchased

  • Refund, return or cancellation information

  • Transaction reference or confirmation information


The applicable payment provider may process payment card or banking information directly. We do not intentionally retain complete payment-card information unless the relevant payment service requires it and handles it lawfully.


Technical and website information

When you visit our website, certain information may be collected automatically, such as:


  • IP address

  • Browser type

  • Device type

  • Operating system

  • Approximate location derived from technical information

  • Pages visited

  • Products viewed

  • Website interactions

  • Referring website or source

  • Cookies and similar technologies


The information collected depends on the Shopify features, applications, and analytics tools enabled on our store.


2. How We Collect Information

We may collect information:


  • Through payment providers

  • Through delivery, fulfilment and logistics providers

  • Directly from you when you place an order or contact us

  • Automatically when you browse or interact with our website

  • Through advertising or social-media tools that we may use from time to time


We do not intentionally collect personal information unrelated to operating or improving our business.


3. How We Use Your Information

We may use your information where reasonably necessary to:


  • Confirm orders

  • Process purchases

  • Process and fulfil orders

  • Provide tracking information

  • Arrange fulfilment and delivery

  • Investigate order or product issues

  • Process returns, refunds and exchanges

  • Communicate about your order

  • Provide customer support

  • Respond to questions

  • Resolve complaints


Where permitted by applicable law and where the required consent or other lawful basis exists, we may send information about:


Special offers

New products

Deals and promotions

Other Findurdealz updates


You can unsubscribe from marketing communications at any time using the unsubscribe option provided in the communication. For Australian customers, we handle commercial email/SMS marketing in accordance with applicable Australian spam and consent requirements.


Legal and regulatory purposes

We may use or disclose information where reasonably necessary to:


  • Meet regulatory or governmental requirements

  • Prevent fraud or unlawful activity

  • Comply with applicable laws

  • Respond to lawful requests

  • Protect our legal rights

  • Resolve disputes


4. Who May Receive Your Information

We may share information only when reasonably necessary to operate Findurdealz and provide the services you request.


This may include:


Shopify

Our store is hosted and operated using Shopify. Shopify processes information to provide its platform and related services. Shopify states that, for a Shopify-powered merchant store, the merchant determines how customer information is used, while Shopify acts on the merchant's instructions for relevant merchant services.


Payment providers

Your payment information may be processed by the payment provider selected at checkout.


Fulfilment and suppliers

Findurdealz may operate using third-party suppliers and fulfilment partners rather than holding inventory directly.


Where necessary to fulfil your order, we may provide the supplier, fulfilment partner or logistics provider with information such as:


Name

Shipping address

Phone number

Order details

Information necessary to deliver the product


We only intend to provide information reasonably necessary to fulfil the relevant order.


Delivery and logistics providers

We may share delivery information with courier, postal and logistics providers so that your order can be delivered.


Technology and service providers

We may use third-party providers for services such as:


Website hosting and technology

Analytics

Customer support

Email delivery

Fraud prevention

Website security

Marketing


These providers may process information on our behalf or as otherwise described in their own privacy policies.

 

5. Cookies And Similar Technologies

Our website may use cookies and similar technologies to:


  • Remember preferences

  • Understand website usage

  • Keep the website functioning

  • Improve website performance

  • Measure marketing effectiveness

  • Support relevant advertising, where applicable


The specific cookies and technologies used may change as we add, remove or update Shopify features and third-party applications. You may manage cookies through your browser settings and, where available, through the privacy controls provided on our website.


Shopify provides merchants with customer privacy settings that can be configured for different countries and regions.


7. Marketing Communications

If you choose to receive promotional communications, we may contact you about Findurdealz products, deals and offers. You can unsubscribe at any time using the unsubscribe link or instructions provided in the communication.


We may still send transactional communications, such as order confirmations, shipping updates, and important service messages, when necessary to complete or manage your order.


We will not treat a purchase alone as automatic consent to receive marketing messages where applicable law requires consent.


For Australian customers, commercial electronic messages will follow applicable consent, sender-identification and unsubscribe requirements.


8. Data Security

We take reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.


We therefore cannot guarantee absolute security of information transmitted to or stored through our services.


9. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:


  • Prevent fraud

  • Resolve disputes

  • Complete transactions

  • Provide customer support

  • Maintain business and transaction records

  • Meet applicable legal, tax, accounting or regulatory requirements


The exact retention period may vary depending on the type of information and why we collected it. When information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable legal requirements.


10. Your Privacy Rights

Depending on your location and applicable laws, you may have rights regarding your personal information. These may include rights to:


Request access to personal information we hold about you

Request correction of inaccurate information

Request deletion of information where legally applicable

Withdraw consent where processing relies on consent

Opt out of marketing communications

Raise a privacy complaint

Exercise other rights available under applicable privacy law


Some requests may be subject to legal exceptions or requirements to verify your identity.


Shopify also provides privacy tools and processes for certain information that Shopify processes directly. However, for information relating to your purchases from Findurdealz, you should generally contact Findurdealz first because the merchant determines how customer information is used in connection with the merchant's store.


11. Children's Privacy

Our website is intended for general consumers and is not directed specifically at children.


We do not knowingly request or intentionally collect personal information from children where applicable law prohibits such collection.


If you believe that a child has provided us with personal information without appropriate authorisation, please contact us, and we will consider the appropriate action under applicable law.


12. Third-Party Websites

Our website may contain links to third-party websites, social-media platforms or other services.


Those third parties operate under their own privacy policies and terms. Findurdealz is not responsible for the privacy practices, security or content of third-party websites that we do not control.  We recommend reviewing the relevant third party's privacy policy before providing personal information.


13. Privacy Complaints

If you have a concern about how we have handled your personal information, please contact us first. We will review the complaint and respond within a reasonable period and in accordance with applicable law.


Where applicable law gives you the right to contact a privacy regulator or supervisory authority, you may do so.


For Australian privacy matters, the relevant regulator is the Office of the Australian Information Commissioner (OAIC). The Australian Privacy Principles include requirements concerning complaints, access, correction, direct marketing and overseas disclosures for entities to which the Privacy Act applies.


14. Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect:


Changes to our business

New products or services

Changes to Shopify or other technology

Changes to our suppliers or fulfilment arrangements

Changes to applicable legal requirements


When we make changes, we will update the “Last Updated” date at the top of this page. Where applicable law requires additional notice, we will provide it as required.


15. Contact Us

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have a privacy-related complaint, please contact us:


Findurdealz

Email: support@Findurdealz.com