Refund policy

Last Updated: 11 September 2026


At Findurdealz, we want you to be happy with your purchase.


We offer a 2-day return window for eligible products, subject to the conditions below and any consumer rights that apply to you under applicable law.


Nothing in this policy limits or excludes consumer guarantees, statutory rights or other legal remedies that cannot legally be excluded.


1. 2-Day Returns

You may request a return within 2 days of receiving your order for an eligible product.


To be eligible for a voluntary change-of-mind return, the product should generally be:


  • Unused & Unworn

  • In its original condition

  • In its original packaging, where reasonably possible

  • Accompanied by proof of purchase or order details

  • Complete with tags, accessories and other included components

Products that have been used, damaged after delivery, altered, washed, assembled or otherwise changed may not qualify for a change-of-mind return. 

Undelivered orders due to non-availability or incorrect address will be refunded with adjusted RTO cost. Package opening video and images are mandatory for returns due to damaged product or Wrong/missing product-related complaints. To be eligible for a return, your item must be unused and in its original packaging as received, along with a receipt or proof of purchase. 

This does not affect your statutory rights if the product is defective, damaged, incorrectly supplied, not as described, or otherwise fails to meet applicable consumer guarantees.


2. How to Request a Return

To request a return, contact us at:

support@Findurdealz.com


Please include:


  • Your name

  • Your order number

  • Reason for the return

  • The product you wish to return

  • Photographs or other information where relevant


Please do not send a product back without contacting us first.


If we approve your return request, we will provide return instructions, including the appropriate return address. Because some Findurdealz orders are fulfilled by third-party suppliers or fulfilment partners, the return address may vary by product and order.


3. Return Shipping Costs

Change-of-mind returns. 


For voluntary change-of-mind returns, the customer is generally responsible for the cost of returning the product to the designated return location, unless we expressly agree otherwise or applicable law requires otherwise.


We do not automatically provide a prepaid return shipping label for change-of-mind returns.


Damaged, defective or incorrect products


If you receive a product that is defective, damaged, materially different from what you ordered, or otherwise covered by applicable consumer guarantees, please contact us before returning it.


Depending on the circumstances, we may offer:


  • Replacement/Refund

  • Return shipping assistance

  • Another appropriate remedy


The remedy will depend on the nature of the issue and applicable law.

 

4. Damaged, Defective or Incorrect Items

Please inspect your order when you receive it.


If your product arrives:


Damaged, Defective, or incorrect

Significantly different from the product description


Please contact us at support@Findurdealz.com as soon as reasonably possible.


Please provide your order number and, where appropriate, clear photographs or video showing the issue. We may request additional information to help us assess the product issue.


Where a product does not meet applicable consumer guarantees or other mandatory consumer protections, we will provide the remedy required by applicable law.


5. Products That May Not Be Eligible for Change-of-Mind Returns

For hygiene, safety or product-specific reasons, certain products may not be eligible for a voluntary change-of-mind return once opened or used.


Depending on the product, this may include:


  • Beauty products

  • Grooming products

  • Personal-care or hygiene products

  • Products intended for intimate or personal use

  • Products that cannot reasonably be resold for hygiene or safety reasons


We will communicate any product-specific return restrictions where applicable.


These exclusions do not apply to the extent that applicable law gives you a right to a refund, replacement, repair or other remedy because the product is defective, unsafe, not as described or otherwise fails to meet a mandatory consumer guarantee.


6. Sale and Promotional Items

Sale, discounted and promotional products may be subject to the same return conditions as other products. However, nothing in this policy removes any statutory consumer guarantee or legal remedy that applies to a product.


In particular, a product cannot be excluded from a legally required remedy merely because it was purchased during a sale or promotional offer.


7. Exchanges

We do not guarantee direct exchanges because product availability may change.


If you would like a different product, size, colour or variant, you may be asked to return the original product and place a new order, subject to the applicable return conditions.


If the original product is defective, incorrect or otherwise covered by applicable consumer protection laws, we will handle the matter according to those rights.


8. Order Cancellation

If you need to cancel an order, contact us as soon as possible at:

support@Findurdealz.com


We will try to accommodate cancellation requests received before we process or dispatch the order. Once we process or dispatch an order, cancellation may no longer be possible. In such cases, you may need to follow the applicable return procedure.


Where applicable consumer law gives you a cancellation, refund or other remedy, those rights will continue to apply.


E-commerce consumer rules include protections for goods that do not match advertised/agreed specifications or where delivery is delayed beyond the stated delivery period, subject to the applicable circumstances.


9. Refunds

Once we receive and inspect an approved return, we will notify you whether the refund has been approved. If approved, we will generally issue the refund to the original payment method used for the purchase.


Shopify's refund system generally processes refunds to the payment method and currency used for the original order. Please allow up to 10 business days after the refund is approved for us to process it.


Your bank, card issuer or payment provider may require additional time to display the refunded amount in your account. If you have not received an approved refund after 15 business days, please contact us at: support@Findurdealz.com


10. Customs Duties and Taxes on Refunds

If customs duties, import taxes, VAT/GST or other government or carrier charges were paid separately by you, the treatment of those charges may depend on the applicable country's rules and whether those amounts can be recovered from the relevant customs authority.


Unless required by applicable law, Findurdealz does not guarantee reimbursement of customs duties, import taxes, or third-party charges paid directly to a customs authority, carrier, or other third party.


Where we are legally required to refund such amounts, we will do so in accordance with applicable law. Shopify notes that import taxes already remitted to customs authorities are not always recoverable, so these charges should not be promised as automatically refundable.


11. Refunds for Orders Lost or Undelivered

If your order does not arrive within a reasonable period after the applicable estimated delivery timeframe, please contact us at: support@Findurdealz.com


We may work with the relevant shipping provider or fulfilment partner to investigate the shipment. Where an order is confirmed as lost, cannot reasonably be delivered, or where applicable law requires a refund or other remedy, we will provide the appropriate solution.


12. Consumer Rights

This policy describes Findurdealz's voluntary return and refund procedures. It does not replace or limit mandatory consumer rights that apply under the laws of the country where you purchase. India's Consumer Protection (E-Commerce) Rules, 2020 apply to e-commerce transactions and include requirements relating to consumer protection, including circumstances involving goods that do not conform to advertised or agreed specifications or stated delivery periods.


14. Contact Us

For any questions regarding returns, refunds or replacements, please contact:

Findurdealz

Email: support@Findurdealz.com


Please include your order number whenever contacting us about an existing order.